Improve Operational Excellence Through Scientific Analysis of Customer Behavior

May 23, 2023 – Women Who Code San Diego held a presentation by returning speaker Shweta Sharma!

Shweta talked about the scientific method to prevent unknowns that potentially lead to failures sooner or later. She focused on how different contributors participate in this analysis and the role of design in preventing and educating products about customer behavior. She also talked about how to gain insights into system behavior, detect performance bottlenecks, identify anomalies and respond proactively to incidents, reducing mean time to detect (MTTD), and reducing mean time to resolve (MTTR).

Speaker:
Shweta Sharma is a highly-skilled software professional with almost 12 years of experience in various technologies ranging from backend to frontend, including Azure, AWS, Google Cloud, .NET, Java, and Kotlin. She is a mentor and engineering lead at Intuit, where she drives OpEx and innovation by identifying and implementing tools and dashboards to strengthen observability and monitoring of software systems.
After a three-year career break, Shweta joined Intuit as a full-time employee and has since made a significant impact in her organization. She is an active participant in Tech Women @ Intuit and strongly advocates for women in tech. Prior to joining Intuit, Shweta worked at Intel, Pandora, NextGen, and Clickable in various roles and capacities.

More information and pictures from this event can be found on the event page.

If you have any feedback about the event or would like to learn more, please send us an email at sandiego@womenwhocode.com.

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